Your information.
Plainly explained.

Easy Upkeep is operated by Lische Ltd, 150a West Tamaki Road, Glen Innes, Auckland 1072, New Zealand. We’re responsible for personal information collected through the service, and we handle it in line with the New Zealand Privacy Act 2020.

Account and contact details: name, email address, phone number, job title, business membership and role.

Business records: equipment details, assignments, meter readings, maintenance tasks and checks, work records, reported issues, notes and photos submitted by you or your business, including the reported capture time and the time our server received them.

Device and technical information: sign-in and session information, device model, operating system, app version, push notification tokens and technical logs, used for security, troubleshooting and notifications.

Subscription information: your plan, billing contact and subscription status. Subscriptions are bought on our website, and payments are handled by a third-party payment processor. We don’t store your full card details.

The app asks for permission before accessing device features:

• Camera and photos: only to attach photo proof you choose to add to a task or issue.
• Notifications: to remind you about readings and tasks. You can turn these off in your device settings at any time.

You can change permissions in your device settings. Some features, like photo proof, won’t work without the relevant permission.

Your employer or business admin may add your contact details, invite you, assign equipment to you and record work relating to you. They can see business records according to their role. If someone else added you, you can ask us what we hold about you and request corrections. Businesses should tell their staff how they use Easy Upkeep and only enter information they’re entitled to share.

We use information to provide, secure and improve the service; maintain your records; manage accounts, access and subscriptions; send service messages and reminders; and respond to support and privacy requests.

We don’t sell your information. We don’t use your business records for advertising, and we don’t track you across other companies’ apps or websites.

Authorized people in your business can see information according to their permissions. We use these service providers to run Easy Upkeep:

• Supabase: authentication, database and file storage
• Our web hosting provider: website and dashboard
• Google Workspace: support email
• Expo and Resend: app and email notifications
• Apple and Google: app distribution
• Our payment processor: website subscription payments

These providers may process information outside New Zealand, and we take reasonable steps to make sure it stays protected. We may also disclose information where the law requires it, or to deal with a security or privacy incident.

Essential cookies support sign-in, administration and security. Google Analytics runs on this public website only if you choose “Accept analytics”. It receives page views, basic device and browser information and cookie identifiers. Advertising features are off, and our tag removes URL queries and fragments.

Your choice and analytics cookies last up to 180 days, and you can change your choice any time using Cookie choices. Google Analytics keeps user- and event-level data for two months; aggregated reports may be kept longer. Analytics is not used in the dashboard or the mobile apps.

We keep account and business information while your account is active and as needed to provide the service. After a subscription ends and write access is lost, we plan to keep the business workspace for 12 months so it can be restored or exported, and then delete it. This is separate from a deletion request, which you can make at any time.

Removing live records doesn’t immediately remove backup or support-email copies; these are addressed as part of deletion and expire on our backup schedule. We may keep limited records where the law requires, such as billing and tax records.

You can request deletion of your personal account or your whole business workspace at any time, with or without the app installed. See Account & data deletion for steps and details of what’s removed.

We use HTTPS, server-side access checks and private file storage to protect your information. No system is perfectly secure, so please protect your device and sign-in details. See Security & data for more.

You can ask to access or correct your personal information, ask us to delete it, and withdraw consent for optional features like analytics or notifications. Email [email protected]. We’ll verify your identity before sharing or changing anything.

If you’re not happy with our response, you can contact the New Zealand Office of the Privacy Commissioner. Depending on where you live, you may have additional rights under local law, and we’ll respond to those requests too.

Easy Upkeep is a business tool and isn’t directed at children. We don’t knowingly collect personal information from anyone under 16. If you think a child has given us information, contact us and we’ll delete it.

We’ll update this policy when our practices change and show the new date at the top. We’ll tell existing users about material changes through the app, dashboard or email.